Return & Refund Policy

Shree Consumer Products Private Limited is committed to delivering products of the highest quality and ensuring customer satisfaction. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted when you purchase products from www.shree.com. By placing an order on our website, you acknowledge that you have read, understood, and agreed to this policy.

Shree follows a strict quality control and packaging process before dispatching any order. However, in the rare event that you receive a product that is expired, damaged, or beyond its stated shelf life at the time of delivery, you may be eligible to request a return. Returns will be accepted only in such cases and not for reasons such as change of mind, taste preference, or incorrect selection of product by the customer.

In cases where a return is approved by Shree Consumer Products Private Limited after proper verification, the refund will be processed in the form of store credit, which can be used for future purchases on the website. The applicable fixed shipping charges will be deducted from the refundable amount before issuing the store credit. Cash refunds or direct bank refunds will not be provided unless explicitly required by law.

Any complaint related to product quality, packaging, or shipment must be submitted via email to info@shree.com within a reasonable time after delivery. The email should include complete details such as order number, product name, purchase date, payment details, and clear photographs or videos showing the issue with the product or packaging. Shree reserves the right to request additional information or evidence before approving any return or refund.

All return requests will be reviewed at the sole discretion of Shree Consumer Products Private Limited. The company retains the right to accept or reject any return based on its assessment of the complaint, product condition, and compliance with this policy. Products that have been opened, consumed, tampered with, or mishandled by the customer will not be eligible for return or refund.

Once a return request is approved, the customer may be required to return the product through a designated courier or in a manner specified by Shree. The timeline for processing the store credit may vary depending on the verification process and internal procedures.

Shree Consumer Products Private Limited reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon being posted on the website, and customers are encouraged to review this policy periodically before placing an order.